Samurai Music Group store uses UK Royal Mail (Standard, International, Tracked and Signed) and UPS (Courier service) for shipping.
Our shipping rates are explained in detail on the checkout area of the store.
All SMG store orders are shipped from Dorset, UK.
PLEASE NOTE: Standard / International shipping is unregistered mail without tracking ID and can take up to 3-4 weeks outside Europe and up to 1-3 weeks inside the European territory
IMPORTANT NOTE! Regarding shipments that include vinyl records, Samurai Music Group is not responsible for minor cosmetic damage that may take place during shipping. In particular corner dings/bends are very difficult to prevent and we cannot issue refunds or replacements. We take extra care in providing extra protection when packing orders but sometimes unfortunately the postal services do not handle the packages with care.
Warped, damaged and/or defective vinyl will of course be replaced or refunded. We try to fulfill your wishes such as taking the records out of the sleeves etc, but sometimes we might overlook notes on orders and miss a detail. For that we apologize in advance.
We do our best to fulfill and ship your orders as quickly as possible. We are a small, humble operation made up of human beings who do their best to get you what you ordered, packed carefully and the quickest we possibly can. Sometimes we make mistakes and you might receive a different item to what you ordered. We are not trying to screw you over, please just notify us of the problem and we will do our best to remedy the situation. Email us at firstname.lastname@example.org and explain to us clearly what has happened.
Our response time is within 24-48 business hours during business hours/days. We are not a 24/7/365 operation so please be patient. We will always get back to you.
Thanks for shopping at the SMG Store!